Regency Furniture: Order Management Portal
Customers had no idea how to access order status online.
Our Work: Regency: Regency Furniture: Order Management Portal - NP Group
New Possibilities Group, LLC882 Pompton Ave, 882 Pompton Ave Cedar Grove, NJ 07009NP Group portfolio: Regency Regency Furniture: Order Management Portal Project Details
Challenge
Existing website was operating on Shopify, which did not allow for custom development of unique features. Existing internal systems for order management had no API capabilities, therefore no way to utilize data for public consumption.
Proposal
Develop an internal API utilizing open-source technologies that leverage and expose data stored in their internal SQL Server database. Craft a custom UI/UX for an order status system. Build the system on a separate instance and embed on the existing Shopify Site.
About Regency
Regency Furniture is a retailer offering a wide range of home furnishings, including living room, dining room, bedroom, office, and outdoor furniture. They emphasize comfort, style, and affordability, with a focus on customer satisfaction. The company provides various financing options and guarantees a positive shopping experience with real customer reviews and a robust return policy. Regency Furniture operates multiple stores across Maryland, Virginia, and Pennsylvania, aiming to cater to diverse home decor needs.
My involvement on the project was to create a polished UI ...
... for their online order checkout experience. Thinking of Regency's users in mind, we helped their team by delivering designs that stayed within Regency's current branding, but also ensured their users would have all the information they needed to track their orders throughout the shipping and fulfillment process.
John McElrone
Designer
Services Utilized
At NP Group, we look at design holistically – an essential stage of any digital project. It isn’t just making pretty mock-ups, or clickable prototypes. Nor is it simply licensing a template off-the-shelf. It’s an intense process of gathering information, determining stylistic preferences, and producing innovative concepts.
End Results
Here's a snapshot of what we were able to achieve for the client.
New API
Client now has internal API for use on this system and subsequent efforts.
Better User Experience
Customers can now check order status online, via the self service portal.
Better Customer Experience
Customer calls to stores have cut back dramatically.
