Regency Furniture: Order Management Portal
Customers had no idea how to access order status online.
Our Work: Regency: Regency Furniture: Order Management Portal - NP Group
NP Group portfolio: Regency Regency Furniture: Order Management Portal Project Details
https://www.npgroup.net/our-work/regency/regency-order-status/
Customers had no idea how to access order status online.
Existing website was operating on Shopify, which did not allow for custom development of unique features. Existing internal systems for order management had no API capabilities, therefore no way to utilize data for public consumption.
Develop an internal API utilizing open-source technologies that leverage and expose data stored in their internal SQL Server database. Craft a custom UI/UX for an order status system. Build the system on a separate instance and embed on the existing Shopify Site.
Regency Furniture is a retailer offering a wide range of home furnishings, including living room, dining room, bedroom, office, and outdoor furniture. They emphasize comfort, style, and affordability, with a focus on customer satisfaction. The company provides various financing options and guarantees a positive shopping experience with real customer reviews and a robust return policy. Regency Furniture operates multiple stores across Maryland, Virginia, and Pennsylvania, aiming to cater to diverse home decor needs.
At NP Group, we look at design holistically – an essential stage of any digital project. It isn’t just making pretty mock-ups, or clickable prototypes. Nor is it simply licensing a template off-the-shelf. It’s an intense process of gathering information, determining stylistic preferences, and producing innovative concepts.
Here's a snapshot of what we were able to achieve for the client.
Client now has internal API for use on this system and subsequent efforts.
Customers can now check order status online, via the self service portal.
Customer calls to stores have cut back dramatically.